Shipping - we ship worldwide from EU. Customs and other country specific cost are not included in shipping cost - you need to know you countries regulations if any.

Each country has its own customs regulations and we are not reponsible if your package are not delivered to you because of your country specific regulations.

Policies include tariffs, quotas, permits, and other requirements.

You will be responsible for paying for your own shipping costs for returning your item or if we need to resend if yor product was returned to us for country specific regulations Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

As a service you have the option for a small fee buy insurance (offered during checkout), please do if you are investing in costly products or are unsure about rules and regulations. In case of damage, loss, or delay during transportation, you can apply for a claim.

Coverage details

Worry-Free Purchase provides targeted protection for delayed, lost, or damaged shipments. Each coverage type is subject to specific timelines and conditions to ensure fair and efficient resolution.

• Delayed shipments: Customers receive $5 compensation if delivery takes longer than expected. This applies when a domestic shipment is not delivered within 10 calendar days of the shipment date, or an international shipment takes more than 30 calendar days. The insurance company automatically determines eligibility using shipment tracking, so no documentation is usually required.
• Lost packages: Full reimbursement is provided when a shipment is not delivered after a prolonged period. For domestic orders, this applies after 30 days; for international orders, after 60 days. If the tracking shows “Delivered” but the item was not received, it is considered lost and eligible for full compensation. Claims must be submitted within 7 calendar days from the marked delivery date. For certain low-value orders, the insurance company may approve porch theft claims without requiring supporting documents. This auto-approval threshold is determined based on the policies of the store or platform.
• Damaged items: Coverage includes clear physical damage that prevents the product from being used as intended. This includes broken parts, crushed packaging, or bending that alters function. The customer must submit the claim within 7 days of delivery. Minor scuffs or cosmetic issues are not typically covered unless they affect usability.
• Excluded issues: Claims are not accepted for problems unrelated to shipping, including manufacturing defects, merchant errors (such as sending the wrong item), or unsealed goods not caused by shipping conditions. For example, if you received the wrong item, an unsealed cosmetic product, or a product with a factory defect, these are not covered under Worry-Free Purchase. Please contact the store directly for resolution. These should be handled directly by the store or supplier.
• Compensation limit: The insurance company reimburses up to the final paid product price after all discounts and promotions. This amount includes any applicable sales taxes but excludes shipping fees, tips, and payment method discounts, unless specifically covered by your platform’s policy.
• Shipping definitions: “Domestic” refers to deliveries within the same country as the fulfillment source. “International” refers to shipments crossing national borders, often involving longer transit times and customs processing.

Customer claims process

Once a shipping issue occurs, customers can file a claim through the Worry-Free Purchase system. The process varies slightly depending on whether the order was delayed, lost, or damaged. The steps below outline how to handle each case, along with claim timelines, access options, and payout methods.

• Delayed shipments: Claims for delivery delays can be submitted once the required number of days have passed after shipment. For a reminder of the specific timelines, refer to the coverage section. All claims must be submitted within 90 days of the purchase date.
• Lost packages: Customers are eligible to file a claim if the package has not arrived after an extended period, or if the tracking status shows the order as delivered but the item was not received. Refer to the previous section for exact timeframes. Claims must be submitted within 90 days of purchase.
• Damaged items: Claims for visible physical damage must be submitted within 7 calendar days of the recorded delivery date. Damage must interfere with the item’s intended use to qualify for compensation.
• Selecting a compensation method: Customers may choose from multiple payment options when submitting a claim. Available methods include:
  • PayPal: Instant transfer in supported currencies.
  • Venmo: Instant transfer in USD.
  • Direct deposit: ACH transfer to a US bank account (1–3 business days).
  • Prepaid Visa card: A digital Visa card issued by Tremendous, delivered by email and usable for online purchases or in-store (where accepted).
• Providing documentation: Depending on the type of claim, the insurance company may request supporting documents.
  • For damaged items, customers must upload photos of the outer packaging, inner packaging, and the damaged product itself.
  • For orders marked as delivered but not received, additional evidence such as a police report, surveillance footage, or a carrier statement may be required.
  • For lost or delayed shipments, documentation is usually not necessary unless the insurance company requests further verification.

Estimated shipping to some locations - Shipping can only be estimated. Place your order in time if you need it a certain date.

Estimated Shipping Rates 

Europe

Includes deliveries to Sweden, Aland lslands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia,Former Yugoslav Republic of, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Ukraine, United Kingdom, Vatican City

World

Includes deliveries to Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo(DRC), Cote d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, French Southern and Antarctic Lands, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St.Helena, Sudan, Swaziland, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Cambodia, China, Cocos(Keeling)Islands, Georgia, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Authority, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Spain(1/52), Costa Rica, Dominican Republic, El Salvador, Jamaica, Nicaragua, Puerto Rico, Australia, New Zealand, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Paraguay, Peru, Uruguay, Venezuela

North America

Includes deliveries to Canada, Mexico, United States